We are looking for an Operations Analyst to join our team to manage the flow of our workplace and optimize day-to-day operations. This position will play an integral role in the quality of the company's services and the satisfaction of the customers. The basic duties include analyzing business operation data and working as case managers to identify customer needs in order to bring specialized services. An ideal candidate is detail-oriented with the ability to solve problems without supervision
· Providing accurate, valid and complete information to customers through a multi-channel service platform
· Keeping records of customer interactions, transactions, comments, and complaints
· Operating and managing CRM system to provide specialized solutions for customer cases.
· Conducting market research and work on account database development and update.
· Providing analytical support for management and other internal departments as needed